VIP Health Screening Service Protocol at SANTE Hospital
The VIP examination area on the 12th Floor of SANTE International Hospital is designed according to high-end resort standards, providing a private, quick and comprehensive examination experience. With a separate priority elevator system, separate clinic and 1:1 care staff, customers will enjoy world-class medical services without having to waste time waiting..
Details of 7 Steps VIP Examination Process at SANTE Hospital
Step 1: Initial Welcome & Priority Path Transfer
- Customers come to the reception desk on Floor G or have registered for an appointment in advance via the hotline/website.
- The Receptionist identifies and guides customers to move straight up VIP examination area on Level 12 According to the priority path (Elevator No. 3 is reserved for VIP guests).
Step 2: Receive Procedures & Measure Vital Signs at Level 12
- Customers complete administrative procedures quickly at the VIP Area's separate reception counter.
- A personal nurse measures height, weight, blood pressure, takes vital signs (pulse, temperature, SpO2, breathing rate) in a quiet space and records them in the electronic medical record..
Step 3: Specialist Examination & In-depth Consulting
- Customers are directly examined in detail by a Specialist Doctor/Department Head in a specialized clinic.
- The doctor listens to medical history, advises health solutions and prescribes the most appropriate paraclinical categories (blood tests, color ultrasound, endoscopy, X-ray, CT-scan...).
Step 4: Payment of Service Fees & Hospital Fee Guarantee
- Customers pay VIP examination costs and pre-clinical indications right at the VIP Area cashier (in case of using a VIP Membership Card or prepaid examination package, the system automatically deducts no additional fees).
- The hospital supports flexible payment: Cash, Credit Card/ATM, Bank Transfer, QR Code Scan, and applies the linked Private Hospital Fee Guarantee program..
Step 5: Perform a 1:1 Clinical with Caregiver
- Dedicated Customer Care staff accompanies customers 1:1 throughout the process of performing paraclinical services.
- Customers have priority in testing and imaging laboratories, without having to wait in line.
Step 6: Doctor Reads Results, Diagnoses & Prescribes Medicine
- Customers rest, enjoy tea/water and read newspapers in the luxurious VIP lounge while the nurse collects all the paraclinical results..
- The specialist analyzes the results in detail, explains the health condition in detail, prescribes medication and advises on nutrition and exercise, as well as makes a follow-up appointment (if necessary)..
Step 7: Receive Prescription, Complete Procedures & Leave
- Customers pay medicine costs (if any) at the VIP reception counter.
- Hospital pharmacists directly advise and give detailed instructions on how to use each medication according to the correct regimen.
- In case of indication for inpatient hospitalization, Doctors and Nurses will complete the documents and quickly transfer the customer to the VIP inpatient room..
Exclusive Privileges for Customers Visiting VIP at SANTE
Outstanding Amenities and Services:
- Exclusive 12th Floor Private Sanctuary: Completely secluded from general outpatient areas, offering an airy, expansive ambiance with panoramic city views.
- Priority Access & Dedicated Elevator: Dedicated Elevator No. 3 whisks guests directly from the Ground Floor lobby to the 12th Floor in mere seconds.
- Dedicated 1:1 Concierge Care Team: Devoted medical staff accompany you throughout your visit, handling all procedures and guiding your journey seamlessly.
- Distinguished Medical Faculty: Direct examinations and private consultations delivered by accomplished Medical Specialists Level II, PhD holders, and Department Heads.
- Sophisticated Lounge Amenities: Complimentary light refreshments, artisanal flower teas, premium pastries, and high-speed Wi-Fi.
Frequently Asked Questions About VIP Services (FAQ)
1. Is an advance appointment required for VIP consultations?
While walk-ins are welcomed at the Ground Floor reception, SANTE Hospital highly recommends reserving an appointment via our hotline or website at least 24 hours in advance to guarantee meticulous preparations and allow you to select your preferred specialist.
2. Are VIP consultations eligible for National Health Insurance or private direct billing coverage?
SANTE Hospital fully honors nationwide cross-district National Health Insurance and is partnered with more than 30 reputable private insurance companies for direct billing. Please present your citizen identity card and insurance card at the 12th Floor reception desk for direct settlement assistance.
3. What are the operating hours for the VIP Clinic?
The VIP Clinic operates from Monday to Saturday: Morning session from 7:30 AM to 12:00 PM; Afternoon session from 1:30 PM to 5:00 PM. The Emergency Department operates 24/7, including Sundays and public holidays.
* For details regarding our standard consultation protocol, please refer to: Standard Consultation & Care Protocol at SANTE Hospital.
Experience World-Class Healthcare Services at SANTE
Proactively safeguard your and your family's health alongside our leading medical specialists in a refined, luxurious healthcare sanctuary.
